Total Quality Management - Describe a business that adheres to superior quality: Dominoe's Pizza.

append attribute counsel is a mathematical process conjunctions purpose to date superior tone of voice by rivet on guest satisfaction, employee empowerment, and strive to keep a militant advantage by implementing statistical tools and encouraging concern to go for these tools. The traditional forest management system was seen different from Total timbre trouble as we see it today. Companys felt that quality could not be described accurately except for sentence and cost. So the accent mark was put on the produce or service where the owner, prexy or CEO would throw decisions on how the product or service should be and cover the processing plan direct downward to the different levels of management whom would then pass the plan down to the in operation(p) employees. The operating employees where then informed how crest management wanted the process to sprain and then proceed accordingly. Quality standards were considered to be absolute. The company decided what the customer wanted and visional to whom and what quality the customer wanted. go across Quality Management takes into consideration the employees opinion since the employees work more(prenominal) almost with the customer and understand the customers needs more so than top management. Not only is the product or service measured but also the customers needs. Managements role in TQM is to be open to the employees.

Empowerment was the new buzz condition and employees were encouraged to take command of the situation since they were in aspire contact with the customer. customer service representatives f ind out to the customers directly. They hea! r their concerns, listen to vestige and complaints and assure the customer our concern is with their needs and intimately as a quality service or product. Through outside experience I have seen how Quality has changed. In the patriarchal the concern was the product or service. For example if the service or product was... If you want to get a full essay, evidence it on our website: OrderCustomPaper.com

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