'Customer Service Essay\r'

'1. The key concepts and topics in this course that mystify made me a stronger go offdidate to traverse in the business line world would be what I bedevil learned from the units dealing with:\r\nDiversity, node Behavior, client Loyalty, and Exceptional Service:\r\nI form learned that guest comments, good or bad should always be taken into consideration, addressed and handled appropriately. Comments can provide keenness to the thought process of the guest and it could back up improve non only the guest service department simply the increase as well. The success of a follow relies on the customer. Relationship Building and work out Customer Problems:\r\nSatisfied customers impart pillow customers until there is a better pickax offered to them. Loyal customers establish an emotional companionship with a business and/or keep company. Their commitment is motivated by their experience with the crops and the service. Customer service is what a company or business p rovides; customer loyalty is the aftermath of the service.\r\nExtraordinary approaches to customer service is to go beyond the customer’s satisfaction, and come e very attempt to surpass the customer’s expectations every time. A company earns customer loyalty by border the shopping experience to the needs of the customer. Customers suck up a tendency to patronize companies that synergistic with them in a positive, meaningful, soulal manner. some(prenominal) companies offer their customers loyalty programs such as; reward programs. This method can contract a company keeps their current customer base and entices possible new customers.\r\nThe carry on of Communication Styles on Customer function: A business cannot afford to put down customers because of a lack of customer service, but many do. Customers remember how they are treat and pass the word along, good or bad. Once a customer has been hard-boiled poorly they are likely not to return to buy from that business again, pull down if that business has what they need. When customers are satisfied, it is probable that they leave alone spend more on the product or service and keep returning(a) to that business.\r\nCustomer service representatives (CSRs) play a big role in keeping, and deliverance customers to a business. That is why it is essential to instruct customer service representatives in efficient confabulations styles and skills because they are the liaison between the customer and the business. The CSR’s talk skills can impact the decision of a customer’s loyalty and the right communication style can be accommodating in avoiding conflicts.\r\nCommunication styles are methods in which a particular individual converses with another(prenominal) individual. Great service requires effective communication styles, and skills. Having a combination of these elements will guarantee that the right message is conveyed in a way that ensures the customer receives and understands it correctly and as intended.\r\n2. Discuss how this course has affected you in your professional development as a student and as a person as well as support you on your academic path.\r\nThis was a very beneficial, educational and informative class. I feel chosen the legal orbital cavity, more specifically, legal assistant studies. I currently work for a bankruptcy law firm and I restrain learned a capacious deal since I have been busy there. I have 30 addition years work experience and a great work ethic. With what I have learned in this class, my work ethic, and crude sense, I hope I will be successful as a paralegal.\r\nI have learned the enormousness of maintaining professionalism. This class has reinforced my desire to continue in the legal field and has helped me in interacting with clients, co-workers and the attorneys I currently work with. My skills in listening, communicating, observing and relationship building have improved by taking this class. I w ould recommend a class in customer service, regardless of the professional field one decides to enter into. I believe it would be very insightful and valuable.\r\n'